Refund Policy

NOTE: Please send us the product photos for verification before proceeding.

Returns

If your product is defective, immediately let our staff know, then provide us the required photos, and we'll send you a replacement immediately. (Email: [email protected])

Otherwise, please return the defective product to us as we need it for claim purposes. Please send us the photo to prove this is your purchased item, and we will send you the return address. We do not accept any return without getting the return address and photo verification.

We are unable to accept incorrectly purchased products, customer's negligence, and products damaged due to customer error. Lastly, we do not accept returns and refunds/resend for non-damaged items or items that have been delivered incorrectly (address error by the customer).

Refunds
We offer a 30-day refund policy. If you aren't completely satisfied with your purchase, please state the specific and clear reasons. Please send us the product photo for verification and send the product back to the provided address from us. We'll refund your money.

Shipping Costs
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

If you have any questions, please contact us at [email protected] for a faster response.

All inquiries are responded to within 24-48 hours on weekdays.

Return address: D-305, Shanhai Yunhui Building, Longgang District, Shenzhen City, Guangdong Province, China
Support phone: +8618902848076